Helpdesk
ReH2 Certification & CBAM
MED-GEM Helpdesk
The MED-GEM Helpdesk on Renewable Hydrogen Certification (ReH₂) and the Carbon Border Adjustment Mechanism (CBAM) is a dedicated technical support platform launched by the MED-GEM Network, funded by the European Union.
Its mission is to help partner countries and their institutions better understand and apply EU standards on renewable hydrogen, low-carbon certification, and CBAM implementation.
Through expert guidance, info sessions and continuous dialogue, the Helpdesk contributes to building a shared understanding of regulatory frameworks, compliance procedures, and emerging market opportunities for green hydrogen and its derivatives.
Through the MED-GEM Network Helpdesk, you will:
• Gain direct access to EU and international experts on ReH₂ certification and CBAM.
• Receive clarifications and guidance on complex regulatory questions.
• Participate in monthly Q&A sessions and quarterly info events featuring key policy updates.
• Access an evolving library of FAQs, guidance notes, and technical references.
• Contribute to shaping the future of regional hydrogen cooperation under the MED-GEM Network.
Submission and Responses Process
How It Works
The Helpdesk operates on a structured monthly cycle designed to ensure timely and comprehensive support to all partner countries.
Step-by-step procedure:
1. Question submission (Week 1)
- Registered members submit their questions via the online form.
- Questions must include: country, institution, and topic (Certification / CBAM / Methodology / Other).
2. Initial response (Week 2)
- Simple or factual questions receive a written reply by email, with references and supporting documents.
3. Helpdesk meeting (Week 3)
- For complex or multi-country issues, an online session is organised (usually on Mondays, 10:00–14:00 CET).
- Participants may discuss directly with the MED-GEM experts.
4. Follow-up and documentation (Week 4)
- All Q&A are compiled, validated, and added to the online FAQ repository for future reference.
Quarterly info sessions
In addition to monthly/quaterly exchanges, quarterly thematic sessions are organised based on partner countries’ priorities.
Each session highlights updates on EU policy, certification methodologies, and emerging CBAM rules.
Participate!
Any Question?
If you have any question for the MED-GEM Helpdesk, use the button below to acces the official form.